FAQ

Each additional driver will add on a one-time $20 fee, and their details will be required (i.e. Full Name, Driver’s License, Date of Birth and Contact)
We will need your full driver’s license and credit card, both in your own name.
We offer an insurance option at $10 per day, which reduce the excess payable.
Excess payable is the maximum amount you are required to pay in an event of an accident/damage to the car.
You will need to be 21 years or above with a full driver’s license. Young drivers aged 21-24 will have additional costs.
After providing us your credit card details through reservation, we will only charge your credit card on the day of your arrival. Alternatively, if you would like to have other payment arrangements, please let us know.
We provide convenient airport pickup and dropoff services upon your arrival and departure (you will be informed about the procedure after confirmation), or you can also pre-arrange at a specific locations within the city.
The car should be returned with the same fuel level as when you pick up the car.
All City Centre Car Rentals vehicles run on unleaded fuel unless specified otherwise.
Our normal office operating hours are 9am to 5pm 7 days a week, including public holidays. However, if you require an airport pickup/dropoff outside of these hours, please let us know in advance.
Yes you can, and the third party will be considered as the hirer of the car. He or she will also be required to provide his or her details (i.e. Full Name, Driver’s License, Date of Birth and Contact)
Yes you can, provided that the car you are hiring is still available after your initial return date, and you must inform us at least 24 hours prior to the date of return.
We do not charge cancellation fees as long as you inform us at least 24 hours prior to your confirmed date of hire.
No, it is compulsory to have your driver’s license with you to hire a car.
Any parking, speeding or traffic infringement will be the responsibility of the renter and an administration fee will be incurred.
In an event of an accident or break down, please call City Centre Car Rentals immediately for assistance and support.
You may contact City Centre Car Rentals and we will assist accordingly.
Smoking is not allowed inside the rented vehicle. A cleaning fee may be incurred as a result of smoking.
City Centre Car Rentals reserves the right to charge a cleaning fee if the vehicle is returned in a state which warrant an additional cleaning effort beyond our normal procedures (e.g. fabric stains, excessive pet hairs, smoking odour, etc.).

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Renting longer than one month? Want a pickup/dropoff at your hotel? Get a quote.