Damage excess is the amount of money you will need to pay City Centre Car Rentals if your hire car gets damaged or stolen whilst in your care.

 

“Premium Insurance” option is available at $12.95 per day to reduce your damage excess from $4,500 to $500

• Any off-road (off sealed roads) damage;
• Any underbody or overhead damage due to lack of care when driving or in prohibited
  areas (i.e. unsealed roads, driving over a median divider, not allowing sufficient clearance above vehicle roof when overhead is low, example low tree, carpark etc.)
• Any driver other than those nominated on the Agreement;
• Any accident not reported to City Centre Car Rentals (and the Police if police attendance is required) within the required time limit (24 Hours of incident);
• Any accident where the driver is driving against local traffic laws or charged by Police with an alcohol / drug offence.

Please call City Centre Car Rentals immediately for assistance and support.

You are still required to pay the excess to City Centre Car Rentals. If you are deemed NOT AT FAULT by WA Police and City Centre Car Rentals has recovered the cost of damages from the at-fault party, the excess will be refunded to you.

Yes, a Pre-authorisation (or known as a security deposit/bond) is an amount that will be put on hold onto the nominated card, at time of collecting the rental vehicle. The pre-authorisation is held onto your card and will be released upon the safe return of the vehicle.

The pre-authorisation amount is $500.00 for credit card payments, and $1,100.00 for debit card payments.

For Interstate and International travelers, the security/deposit amount is $500.00 on condition that return flight details (and Passport for International travelers only) are presented for.

We accept payment from Master, Visa and American Express (3.0% surcharge applied) debit/credit cards. Payments may be processed upon confirmed reservation of the car.

You will need to present and provide a valid driver’s license and debit / credit card in your own name.

Yes we do, if the overseas license held is not written in English then you must hold a valid international driver permit.

There is NO SMOKING in the rented vehicle is not permitted and a minimum of $150 cleaning fee will be incurred.

The hirer must be at least 21 years old or above to hire a car. Please note that a young driver fee will apply if the renter is aged under 25 years old.

No, we do not charge cancellation fees as long as you inform us at least 72 hours prior to your confirmed date of hire. please note that any cancellation within 24 hours of the booking will incur full charges There will be no penalty for COVID-19 related cancellations even on short notice, as long as you inform us.

Yes, any hire extensions are subject to vehicle availability. Hence please inform our office as soon as possible, and we will do our best to accommodate your needs. If the extension is granted, you will also need to come into the office to sign for the extension and make payment for the additional hire costs.

Yes, but we will need at least 48 hours of notice and 50% of the unused period will be refunded, early returns less than 24 hours notice will incur full charges.

Yes, it is possible, and you have a few options:

• If you need an airport shuttle, there will be an after-hours surcharge of $68.00. Please arrange this with us in advance.
• If you don’t require a shuttle, you can self drop off the vehicle at our South Guildford office at no extra charge.

We will process payment for your confirmed reservation once you provide your credit card details to secure it. If your reservation is still pending confirmation, no charges will be made.